No Hassle Return Policy

At ExposeLingerie, we’re happy when you’re happy. We sincerely hope that you’ll be 100% pleased with your purchase, however we understand that sometimes there may be a need to return or exchange something. You may return unworn, unlaundered items within 30 days of delivery. Please make sure all tags and packaging are intact. Due to health code regulations, underwear must be unopened and unworn. 

 We will process your return / exchange within 10 business days and notify you once we have done so. If you requested a refund, we will process it on the original credit/debit card used for the purchase.

Return / Exchange Shipping Fees

You are responsible for return shipping fees. If you are exchanging an item, standard shipping fees will apply. In the unlikely event that you receive damaged goods, or items that you did not order, it is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping if it is a result of our error.

All sales of closeout merchandise are final and no returns will be accepted, so please be sure you choose the correct size and color when purchasing closeout items. These items are clearly marked "closeout" on the product page, the shopping cart page, your email confirmation and on your packing slip.

For the health and safety of our employees, no returns of worn items will be accepted. We define worn as an item left on longer than is necessary to determine if it fits.

 How To Exchange Your Purchase
Exchanges must be made within 30 days of receipt of the order. Item(s) must be unused, unwashed, and in the same condition as received, and must have tags attached. Women’s bodysuits and body stockings, women’s and men’s panties and underwear are NOT returnable or exchangable. Costumes are not returnable, and can be exchanged for size only.  Email us in advance when making an exchange. Include your order number, the items you are returning and the items you want in exchange and we'll try to reserve the new items for you prior to receiving your return.

Please follow these steps to successfully exchange your purchase:

OPTION 1
You can place a new order for the desired item(s), and we will ship it and charge your credit card. You can then return the item(s) you wish to return to us for a full credit. (Please see instructions below for Returns.)

OPTION 2
Please send item(s) to be exchanged to:

            If you have questions prior to exchanging items to us, please call:
            Customer Care toll free at 1-800-919-1193.

                        ExposeLingerie
                        Attn: Returns Dept
                        5463 Garford St
                        Long Beach, CA 90815

(1)Include with the item(s) the name, full address, phone number, and order number (if available) from the original order, and an explanation of the item number(s), color(s), and size(s) you would like in exchange.
(2)If a credit needs to be issued by us, we can only issue the credit to the same credit card used in the original order.
(3)If there are additional charges to be owed to us, we will charge the difference to the credit card used for the original order unless otherwise specified.
(4)If you would like the difference to be charged to a different credit card, please provide us with the name, billing address, phone number, credit card number and expiration date of the credit card to be used.

How To Return Your Purchase

Please follow these steps to successfully return your purchase:

• Replace the item in the packaging in which it was received. This is the original brand packaging in which each item is wrapped.
• If the item was shipped to you in a box, please return it to us in a box. If you do not have the original box, please use a sturdy box to prevent damage while in transit. We are not responsible for damage to products in transit back to us.
• To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and traceable method (such as UPS, FedEx, Certified mail or another method) where you receive a shipping slip that can be used to trace the delivery. Overnight shipping is not necessary. Many carries offer low cost ground shipping and allow you to trace your delivery.

            If you have questions prior to returning items to us, please call:
            Customer Care at 714 383 4045.

                        ExposeLingerie
                        Attn: Returns Dept
                        5463 Garford St
                        Long Beach, CA 90815

             *All clearance items are final sale and are not returnable.

Return Fees (if applicable):

Sometime your return may be subject to a fee. Following are the situations under which these fees may apply:

• Orders returned to the wrong address and subsequently forward to us are subject to a 20% Restocking Fee if return is accepted.
• Orders returned after 30 days are subject to a 20% Restocking Fee if return is accepted.

• Orders returned that were part of a free shipping offer are subject to a 10% handling fee (maximum of $9) if accepted.
  
  Please note that ExposeLingerie may refuse any return if it does not meet the Return guidelines.

   

   IF WE SHIP A PACKAGE AND IT COMES BACK TO US EITHER AS "REFUSED" OR "UNDELIVERABLE" DUE TO A BAD SHIPPING ADDRESS PROVIDED BY THE CUSTOMER, WE WILL CREDIT THE CREDIT CARD ON FILE FOR THE RETURN, LESS A $10.00 REFUSAL/UNDELIVERABLE FEE.

   

  Tip: Your local post office (in the U.S. only) provides free boxes and envelopes if you use Priority Mail, but for packages of 11 ounces or less, First Class postage is cheaper and for packages of 2 pounds or more, you might find Parcel Post to be a better value. Also, you can usually reuse the container in which you received your order. For example, if you received your order in a plastic envelope, it can sometimes be turned inside out and then sealed with a piece of tape. Similarly, if you received your order in a box, you can reuse it as long as any old postage or address labels are covered or crossed out.